IMT Resourcing Solutions
Role: Technical Support Engineer
Location: Cheltenham (Hybrid Working)
Salary: Up to £35,000
Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development
Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team.
This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments.
What you'll do
- Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools
- Troubleshoot and resolve hardware, software and operating system issues
- Install, configure and maintain desktop, laptop and peripheral equipment
- Assist with network administration, connectivity troubleshooting and firewall support
- Monitor, manage and update support tickets to ensure excellent customer service
- Maintain accurate technical documentation and knowledge base articles
- Support Microsoft-based environments and business-critical applications
- Work closely with colleagues to deliver proactive IT solutions and minimise downtime
- Contribute to ongoing service improvements and technology projects
You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times.
What we're looking for
- Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role
- Strong knowledge of Windows operating systems and desktop support
- Experience troubleshooting hardware, software and networking issues
- Understanding of Microsoft technologies and business applications
- Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous
- Experience working within a helpdesk or managed service environment
- Excellent communication and customer service skills
- Strong problem-solving abilities and a proactive approach to support
- Full UK driving licence would be beneficial
The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service.
Why join?
- Salary up to £35,000
- Hybrid working arrangement
- Join a growing and established IT services business with over 25 years of industry experience
- Exposure to a broad range of technologies, clients and projects
- Supportive team culture with opportunities for professional development
- Company pension, events and on-site parking
Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.