Reed
Technical Support Officer (Housing)
Reading (RG2 0QX)
£14.59 per hour PAYE
3-Month Temporary Contract
Office-Based – 5 Days Per Week
Full-Time
We are currently recruiting for a Technical Support Officer to join a busy Housing Property Services team based in Reading.
This is an excellent opportunity for an organised and customer-focused administrator with strong data management and customer service experience to support the delivery of housing maintenance, repairs and planned works services.
Working within a fast-paced environment, you will play a vital role in ensuring housing maintenance operations run efficiently, helping to deliver a high-quality service to residents, contractors and operational teams.
Key Responsibilities
- Manage work orders and job tickets from receipt through to completion and closure.
- Raise, allocate and process maintenance jobs using internal management systems.
- Liaise with tenants, contractors, tradespeople and internal teams to ensure works are delivered efficiently.
- Maintain accurate records, databases and filing systems.
- Produce and proofread correspondence, reports and meeting minutes.
- Process purchase orders, invoices and associated administrative documentation.
- Support performance reporting, customer satisfaction monitoring and data analysis.
- Handle enquiries, complaints and service requests professionally and efficiently.
What We're Looking For
- Previous experience within an administrative, technical support or housing support environment.
- Experience managing work orders, repairs administration or maintenance scheduling.
- Strong customer service skills with experience dealing with customers via telephone, email and face-to-face.
- Excellent organisational skills and attention to detail.
- Experience maintaining databases and processing large volumes of information accurately.
- Strong IT skills, including Excel, Word and other business systems.
- Ability to produce reports, minutes, spreadsheets and performance data.
- Experience within housing, property services, maintenance, repairs, construction administration or local authority environments would be advantageous.
Contract Details
£14.59 per hour PAYE
3-Month Temporary Assignment
Full-Time Hours
Monday to Friday
Office-Based in Reading
Immediate Start Available
If you have a strong administration background and enjoy working in a busy customer-focused environment, we'd like to hear from you.
To apply for this job please visit www.reed.co.uk.
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