Reed
Technical Support Specialist – Automotive
Location: UK Field-Based
Salary: Competitive DOE + Benefits
Job Type: Full-Time, Permanent
About the Role
We are recruiting on behalf of a well-established automotive organisation seeking an experienced Technical Support Specialist to join its growing Aftersales function.
This is an excellent opportunity for a technically skilled automotive professional to play a key role in supporting a nationwide retailer network, resolving complex vehicle concerns, and contributing to continuous product improvement.
The successful candidate will act as a subject matter expert, working closely with retailers, technical teams, quality functions, and customer support departments to ensure technical issues are investigated thoroughly and resolved efficiently.
Key Responsibilities
- Take ownership of technical cases from initial investigation through to resolution.
- Provide technical support to a network of retailers and repairers across the UK.
- Conduct on-site technical investigations and produce detailed reports.
- Manage multiple technical concerns simultaneously and prioritise accordingly.
- Escalate complex issues to specialist engineering teams when required.
- Support product quality investigations by providing technical feedback and analysis.
- Assist customer support teams with the technical assessment of customer concerns.
- Review and evaluate technical information and documentation.
- Develop and deliver technical training sessions, presentations, and workshops.
- Create and maintain technical communications, diagnostic procedures, and support materials.
- Provide technical guidance to warranty and aftersales teams.
- Support the development and continuous improvement of technical support processes.
About You
Essential Requirements
- A formal technical or engineering-based qualification, Master Technician status or suitable experience may be considered in lieu.
- Minimum 5 years' experience within an automotive technical support, diagnostic, engineering, or Master Technician environment.
- Strong diagnostic and fault-finding capabilities across modern vehicle systems.
- Experience using manufacturer diagnostic equipment and technical analysis tools.
- Ability to interpret electrical diagrams, schematics, and technical documentation.
- Excellent communication and stakeholder-management skills.
- Customer-focused with a proactive approach to problem solving.
- Strong Microsoft Office skills.
- Full UK driving licence.
- Willingness to travel and stay away from home as and when the role requires.
Desirable
- Hybrid and Electric Vehicle qualifications or relevant experience.
- Experience supporting retailer, dealer, or service networks.
- Previous experience within an automotive manufacturer, importer, or technical services environment.
- Experience delivering technical training and coaching.
What's on Offer
- Competitive salary and benefits package.
- Opportunity to join a growing and innovative automotive business.
- Varied role combining technical investigations, field support, and training.
- Exposure to advanced vehicle technologies.
- Ongoing career development and progression opportunities.
If you're an experienced automotive technical professional looking for your next challenge, we'd love to hear from you.
To apply for this job please visit www.reed.co.uk.
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