Hays Specialist Recruitment Limited
Join a leading independent technology and services provider as an IT Support Analyst – L2 On-site.
Job Overview:
- Role: IT Support Analyst – L2 On-site
- Location: Plymouth
- Contract: ASAP – 31st Dec'26
- Clearance required : Willing to go through the Security Clearance (SC) process.
- Pay Rates:
- Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).
- PAYE Basic Rate: £14.90/hour
- Hours: 37.5 hours a week. Monday – Friday.
- Time: 8:30 AM – 5:00 PM
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
- Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either by the Authority (site regulations etc)
Essentials – Must have SC clearance or be able to gain this. Must join the OOH rota and standby, 2 years+ experience in a PC field service environment or PC field Workshop environment. Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)Accredited or willing to go through HP & Dell – Desktop and Laptop training
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
To apply for this job please visit www.reed.co.uk.
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