Telesales Agent

Location: Black Sheep Brewery, Wellgarth House, Wellgarth Court, Crosshills, Ripon, HG4 4EN

Salary: £25,000 – £29,000 per annum, plus bonus

Hours: 40 hours per week

Contract: Full-time, Permanent

Join the Flock at Black Sheep Brewery

Are you a natural communicator with a talent for building relationships and driving sales? Do you thrive in a fast-paced environment where every conversation can make a difference?

At Black Sheep Brewery, we're looking for a motivated and enthusiastic Telesales Agent to join our growing team. If you're passionate about delivering great customer service and want to represent one of the UK's most respected independent breweries, we'd love to hear from you.

About Black Sheep Brewery

Founded in the heart of Yorkshire in 1992, Black Sheep Brewery has built a reputation for producing award-winning beers with character, quality, and authenticity. Our products are enjoyed in pubs, bars, restaurants, and retailers across the UK, and our independent spirit remains at the core of everything we do.

As we continue to grow, we're seeking someone who shares our passion for great products and exceptional customer relationships.

The Role

As a Telesales Agent, you'll play a key role in supporting our sales growth by developing relationships with customers, generating new opportunities, and ensuring an outstanding customer experience. Acting as the voice of Black Sheep Brewery, you'll engage with both existing and prospective customers, helping them discover the right products for their business.

This is an exciting opportunity for someone who enjoys sales, thrives on achieving targets, and takes pride in delivering excellent service.

Key Responsibilities

• Build and maintain strong relationships with pubs, bars, retailers, and trade customers
• Proactively contact existing and prospective customers to generate sales and increase account growth
• Promote new product launches, seasonal ranges, and brewery promotions
• Accurately process customer orders and enquiries
• Identify and develop new business opportunities
• Follow up leads and maintain an active sales pipeline
• Work closely with internal sales and operations teams to deliver a seamless customer experience
• Provide product recommendations tailored to customer needs

About You

We're looking for someone who is:

• Experienced in telesales, sales, customer service, account management, or a similar customer-focused role
• Confident, professional, and engaging on the telephone
• Motivated by targets and achieving results
• An excellent communicator with strong relationship-building skills
• Organised, proactive, and attentive to detail
• Passionate about providing outstanding customer service
• Interested in beer, hospitality, food and drink, or the wider brewing industry (desirable but not essential)

What We Offer

• Competitive salary of £25,000 – £29,000, plus bonus opportunities
• Staff discounts on Black Sheep Brewery products
• A supportive, collaborative, and friendly working environment
• The opportunity to work for a recognised and respected Yorkshire brewery
• Ongoing training and career development opportunities
• A vibrant workplace with genuine personality and passion

Why Black Sheep Brewery?

At Black Sheep Brewery, we do more than brew great beer. We build lasting partnerships, support independent hospitality businesses, and take pride in our Yorkshire heritage. You'll be joining a team that values authenticity, hard work, and a shared commitment to excellence.

If you're ambitious, personable, and looking for your next challenge in a business with real character, we'd love to hear from you.

Apply today and become part of the flock.