Trainee Night Shift IT Operator

Night Shift Role 

Launch Your Career in IT Operations & Managed Services 

Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. 

This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. 

What You Will Be Doing  

As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers’ systems remain available, secure, and performing at their best. 

Key responsibilities include: 

Monitoring servers, networks, applications, and backup systems. 

Identifying issues and escalating them in line with established procedures. 

Creating detailed support tickets within Jira. 

Performing proactive system checks using industry-leading monitoring tools. 

Logging and managing incidents accurately and efficiently. 

Following operational procedures and processes to a high standard. 

Carrying out tape movements and associated operational tasks. 

Producing and distributing daily operational reports. 

You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. 

What We Are Looking For 

We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. 

You will be successful if you have:  

GCSEs, A-Levels, or equivalent qualifications. 

Good IT and computer skills. 

Experience working as part of a team. 

Excellent written and verbal communication skills. 

Strong attention to detail and the ability to follow detailed procedures. 

The ability to remain calm and focused under pressure. 

A flexible approach to work, including providing shift cover when needed. 

The Qualities That Matter 

We are looking for people who:  

Learn new technologies quickly and enjoy developing their technical knowledge. 

Manage their time effectively and stay organised. 

Communicate clearly and professionally. 

Listen actively and work collaboratively with colleagues and customers. 

Why Join Us? 

This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. 

If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. 

Apply today and take the first step towards an exciting career in IT Operations.