Mpeople Recruitment are seeking an experienced Transport Planner on behalf of our reputable client based in Salford.

• Salary: £35,000 per annum
• Hours: 35 hours per week
• Location: Salford

Responsibilities would include:

• Act as the main point of contact for assigned customer accounts.
• Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
• Coordinate with internal departments to ensure the highest standard of service.
• Monitor and maintain service level agreements and client KPIs.
• Proactively communicate with clients regarding shipment status, service changes, or delays.
• Handle customer enquiries, complaints, and escalations professionally and promptly.
• Develop and maintain strong, long-term relationships with both internal and external stakeholders.
• Identify opportunities to improve service quality as well as establish potential for growth.
• Support the onboarding of new clients and ensure a smooth transition.
• Support with customer site visits, teams meetings, and regular communication over the telephone.

The desired candidate would have the following experience, skills and attributes:

• Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritise tasks and manage time effectively.
• Have a customer-centric mindset with a focus on relationship management.
• Ability to work independently and collaboratively in a team environment.