Treatment Coordinator

Harley Aesthetics | London W1 | Full-time | £28,000 to £32,000 basic + performance-based commission (OTE £40,000 to £45,000)

Please note: to apply, include a link to a short video introduction in your cover letter (details at the bottom of this advert).

About us

Harley Aesthetics is an established London medical aesthetics clinic known for its expert clinicians and premium, results-driven treatments. Our patients come to us for treatments that matter to them, and every one of them deserves a warm, confident, personal experience from the very first message. We are growing, and we are looking for someone to help us give every prospective patient exactly that.

The role

We are looking for a warm, driven Treatment Coordinator to be the first point of contact for people enquiring about our treatments, and to guide them from their first enquiry through to a booked, confirmed consultation.

You will be the friendly, reassuring voice (mostly over WhatsApp and phone) who answers questions, builds trust, and helps prospective patients feel confident about taking the next step. This is a target-driven, conversion-focused role, ideal for someone with a background in sales, hospitality, or patient care who loves turning interest into action. If you are motivated by helping people make a decision they will be happy with, and by hitting targets while doing it, this is for you.

What you will do

• Respond quickly and warmly to new enquiries, mostly via WhatsApp and phone
• Answer questions about treatments and what to expect, with empathy and reassurance, and explain how our tailored consultations work
• Guide prospective patients to book a consultation and help them feel confident about attending
• Follow up thoughtfully with people who have not yet booked, over days and weeks, until they are ready
• Confirm upcoming appointments and reduce no-shows through friendly, personal contact
• Re-engage people who missed or cancelled an appointment and help them rebook
• Keep accurate notes in our CRM so every patient gets a seamless experience

About you

• Experience converting warm leads or enquiries in sales, aesthetics, private healthcare, hospitality, or high-end retail
• A natural communicator who is persuasive and warm in writing (this role lives on WhatsApp)
• Emotionally intelligent and great at building trust with people making a personal, considered decision
• Self-motivated, organised, and comfortable working towards targets
• Confident with CRM systems and messaging tools
• Calm under pressure, and someone who genuinely enjoys helping people

Nice to have

• Background in medical aesthetics, cosmetic, or private healthcare
• Familiarity with WhatsApp Business or similar messaging platforms

What we offer

• Basic salary of £28,000 to £32,000 (depending on experience) plus performance-based commission linked to the consultations you book and convert, with realistic on-target earnings of £40,000 to £45,000
• 28 days holiday, ongoing training and development, and discounts on our treatments
• A supportive team and a genuine chance to make an impact on the clinic's growth

Hours

Full-time, 9am to 6pm, Monday to Friday. Being responsive across our opening hours is central to the role, as quick replies to enquiries are what turn interest into booked consultations.

How to apply

Apply with your CV and a cover letter. In your cover letter, please include a link to a short video introduction (about 60 seconds is plenty, hosted on YouTube, Google Drive, or similar). Tell us who you are and, since this role is all about warm and confident communication, tell us about a time you helped someone go from unsure to yes.

The video is your chance to show us exactly the skill the job is built on, and it means we can get straight back to strong candidates.