Elevation Recruitment Group
Customer Service & Sales Associate
Location: Thornaby (Hybrid Working)- 2 Days from home and 3 in the office
Salary: £28,000 – £30,000 + Bonus
Are you a confident, ambitious and customer focused individual looking to build a long term career in sales?
This is an exciting opportunity to join a rapidly growing business intelligence company with ambitious plans to double in size over the next three years.
This is a fast-paced, varied role where no two days are the same. Full training will be provided, making this an excellent opportunity for someone looking to develop a long term career within sales and customer success.
Why Join?
- Excellent progression opportunities.
- Hybrid working with Mondays and Fridays from home.
- Annual bonus paid in July and January.
- 25 days holiday plus bank holidays.
- Flexible start time available for school drop-offs if needed (8:30am-5:00pm core hours).
- Friendly, energetic and supportive team culture with plenty of banter and healthy competition.
- Regular incentives and rewards for performance.
- Full product and industry training provided.
- Modern office within walking distance of the train station.
Responsibilities of a Customer Service & Sales Associate:
- Respond to customer enquiries via phone, email and Microsoft Teams.
- Convert incoming enquiries into sales opportunities.
- Build strong relationships with customers.
- Follow up with customers after purchase to ensure an outstanding experience.
- Identify opportunities to upsell additional products and services.
- Retain existing customers by understanding their needs and providing excellent service.
- Deliver online product demonstrations via Microsoft Teams.
- Organise and support customer events and webinars.
- Manage your own diary and prioritise your workload effectively.
- Update and maintain customer records using the CRM system.
- Work closely with Marketing, Operations and the wider commercial team to improve the customer journey.
- Produce regular updates on customer activity and regional performance.
Requirements of a Customer Service & Sales Associate:
- Previous experience within a B2B sales, customer service or account management role.
- Confident communicating with senior business professionals over the phone and via Microsoft Teams.
- A proactive, organised and motivated approach to work.
- Comfortable managing a busy workload, including handling high volumes of emails and customer enquiries.
- Strong relationship-building and communication skills.
- Commercially minded with the confidence to identify sales opportunities.
- CRM experience is advantageous.
- Eager to learn, develop and build a career within sales.
- A positive attitude with the ability to thrive in a fast-paced environment.
To apply for this job please visit www.reed.co.uk.
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