TXP Technology x People
Job Title: User Researcher (SC Cleared)
Contract Length: 4 Months (Inside IR35)
Location: London
Working Pattern: Hybrid – 2 Days per Week Onsite
Security Clearance: Active SC Clearance Required
User Researcher
We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.
Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.
Key Responsibilities
- Plan, design, and conduct qualitative and quantitative user research activities.
- Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.
- Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.
- Analyse and synthesise research findings into actionable insights.
- Present findings and recommendations clearly to stakeholders at all levels.
- Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.
- Support evidence-based decision-making throughout the service lifecycle.
- Ensure research activities comply with government accessibility and service standards.
- Contribute to the continuous improvement of user-centred design practices across the programme.
Essential Skills & Experience
- Proven experience as a User Researcher within large-scale digital transformation or public sector environments.
- Strong understanding of user-centred design principles and research methodologies.
- Experience planning and facilitating usability testing and user interviews.
- Ability to analyse complex research data and communicate insights effectively.
- Experience working within agile multidisciplinary teams.
- Strong stakeholder management and communication skills.
- Experience producing research plans, discussion guides, insight reports, and recommendations.
- Knowledge of Government Digital Service (GDS) standards and service assessments.
- Active SC Clearance (mandatory).
Desirable Experience
- Previous experience working on UK government programmes.
- Familiarity with accessibility standards and inclusive research practices.
- Experience researching services with diverse or vulnerable user groups.
Contract Details
- Duration: 4 Months
- Location: London
- Working Arrangement: Hybrid (2 days per week onsite)
- Clearance: Active SC Clearance Required
To apply for this job please visit www.reed.co.uk.
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