Proactive Appointments
White Glove / VIP Support Engineer
We are seeking an experienced, customer-focused White Glove / VIP IT Support Engineer to provide premium technical support to senior executives, VIP stakeholders, and high-profile users across our organisation.
This is more than a traditional IT support role. You'll act as a trusted technology partner, delivering proactive, discreet, and highly personalised support while ensuring an exceptional end-user experience at every interaction.
Key Responsibilities
- Provide dedicated white glove support to executives, leadership teams, and VIP users.
- Resolve complex hardware, software, networking, and collaboration technology issues.
- Manage executive office technology, conference room systems, and critical business events.
Expected Technical Experience:
- Microsoft Windows o/s (Windows 10)
- working knowledge of build, configuration and registry settings.
- Desktop hardware architecture.
- SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting.
- Microsoft Office suite
- configuration, templates, macros, add-ins, advanced features and user preference configuration.
- Office 365, TEAMs, Exchange On-line, One Drive and SharePoint.
- Active Directory
- basic administration, Group Policy
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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To apply for this job please visit www.reed.co.uk.
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