Assistant Branch Manager

Location: Hounslow
Hours: Monday – Friday: 7:30am – 4:30pm | Saturday: 8:30am – 12:30pm

Salary: £30,000-£32,000

About the Role

Our client is looking for a motivated and hands-on Assistant Branch Manager to support the day-to-day running of a busy trade branch. This is an excellent opportunity for someone with experience in the trade, building products, or retail sector who is ready to take the next step into a leadership role.

Working closely with the Branch Manager, you'll play a key role in delivering outstanding customer service, supporting and developing the team, and ensuring the branch operates efficiently and profitably.

This is a varied role combining customer service, sales support, warehouse operations, and people management.

Key Responsibilities

• Support the Branch Manager with the day-to-day running of the branch.
• Lead, motivate, and develop the branch team to deliver excellent customer service and achieve business objectives.
• Deliver exceptional customer service both face-to-face, over the telephone, and via email.
• Provide product advice, quotations, and sales support to customers.
• Build and maintain strong relationships with new and existing trade customers.
• Assist with business development and the opening of new trade accounts.
• Ensure customer orders are processed accurately and efficiently.
• Oversee warehouse operations, ensuring orders are picked, packed, and dispatched correctly.
• Monitor stock levels, carry out stock checks, and maintain accurate inventory records.
• Assist with goods in, deliveries, and general warehouse duties when required.
• Support the implementation of company procedures, health and safety standards, and operational best practices.
• Deputise for the Branch Manager during periods of absence.

About You

We're looking for someone who can lead by example and thrives in a fast-paced trade environment.

You will have:

• Previous experience within a builders' merchant, trade counter, UPVC, fenestration, construction supplies, or retail environment.
• Previous supervisory, team leader, or management experience.
• Excellent customer service and communication skills.
• Strong organisational skills with great attention to detail.
• A proactive, hands-on approach and the ability to motivate others.
• Good commercial awareness and a focus on achieving results.
• The ability to prioritise workloads and perform well under pressure.
• A reliable, flexible, and professional attitude.
• A full UK driving licence would be advantageous.

INDWARE

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.