At Aurora Boveridge College and Beeches School, we support children and young people aged 11–25 with autism and associated needs to achieve positive outcomes in education, independence and life beyond education. By working closely with families, education and therapy teams, we create a consistent, supportive environment where every young person can thrive.

We're looking for a compassionate and proactive Family Support Officer to join our team and play a key role in supporting our students and their families.

The Role

As a Family Support Officer, you'll act as a vital link between home, education, care and external services. You'll support a defined cohort of students and their families, providing early help, safeguarding and targeted support to help them stay safe, engaged and able to progress.

You'll work closely with the Designated Safeguarding Lead, pastoral and therapy teams to deliver a joined-up, consistent approach that puts the child or young person at the centre of everything.

What You'll Be Doing

• Building strong, trusting relationships with students and their families, acting as a consistent point of contact between home and the education setting
• Supporting families to understand and implement strategies around routines, emotional regulation and behaviour, using a calm and non-judgemental approach
• Working closely with the DSL to identify and respond to safeguarding concerns, ensuring all processes are followed appropriately
• Supporting students who may be at risk of disengagement or exclusion, using relationship-based approaches and consistent routines
• Monitoring attendance and working with families to understand and remove barriers, creating personalised plans to support re-engagement
• Liaising with external agencies such as social care, CAMHS and local authorities to ensure support is coordinated and consistent
• Leading or contributing to meetings (such as Team Around the Family), ensuring the voice of the young person is heard

About You

We're looking for someone who is passionate about supporting young people and families, and who brings empathy, resilience and a solution-focused mindset.

You will have:

• A relevant qualification (or willingness to work towards a Level 3 in working with children and young people)
• Experience working with children and young people with SEND, particularly autism and/or SEMH needs
• A good understanding of safeguarding and child protection processes
• Experience supporting families in complex or challenging situations
• Strong communication skills, with the ability to build positive relationships with families, colleagues and external professionals
• A calm, adaptable approach, with the ability to respond positively in challenging situations
• A full UK driving licence

How to apply?

For candidates that haven't worked in this sector before please be aware that for regulatory reasons the application process is far more detailed and thorough compared to other sectors.

Please complete the online application form in full, including all employment and education details, and provide a personal statement that makes us keen to speak to you.

If you need any assistance or would like any more information, please contact Adele in the Aurora Group Recruitment Team at 

Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check.

The post is exempt from the Rehabilitation of Offenders Act 1974 and the Aurora Group is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

The Aurora Group is committed to safeguarding and promoting the welfare of the children and young adults in our care and is a disability confident and equal opportunities employer.

This advert could be taken down at any point in time without prior notice if the position is filled. 

Please note that candidates that are shortlisted might be subject to an online search.